Random Musings

Stress-free or stressful?

March 19, 2011

The boyfriend usually makes fun of me whenever I tell him that I’m tired or stressed when he asks how I am when he calls me after work. He said that my job, comparing to his (he’s a civil engineer working outdoors all the time) is like a princess’ job. You sit in an air-conditioned office, with a fancy uniform, 9-6 shift and just making airline and hotel reservations for my passengers. Little does he know that being a travel agent is way beyond that facade.

I’m dealing mostly with corporate clients and well, it doesn’t take a genius that dealing with “corporate” clients would require you to be extra careful in everything that you do because if they decide that you’re not good enough for them, then you lose one whole company and not just an individual. I am tough most of the time and I really don’t like people wasting my time. If you want a flight somewhere just tell me where you want to go and what date you want to travel and I’ll do my best to search for the best and cheapest flight for you. I don’t want to hear you telling me the whole story of WHY you need to go to that place because the fact of the matter is, if a flight is full – then the flight is full, regardless of the reason why you’re traveling. The airline doesn’t book passengers based on their “reason” for flying with them. Do you get my point? Anyway, I was told by one of my passengers who came in to our office to pay for his ticket this: “so the rumor is true, you’re a tough girl but you work really fast!” to which I just replied with a: “yes, I am tough so if you’ll excuse me, I have some emails to reply to” – but I said that with a smile on my face and I just kept my laughter inside of me.

Well, it’s not always that dandy and nice for us working in a customer-service oriented field here in Dubai specially if the clients you’ll encounter are like this:

Noemi,
Kindly arrange to book the ticket, details as follows:
Name of the passenger: Mr. C Mohamed
Date of travel: 21/04/2011
Date of return: 22/05/2011
Airline: Any cheaper airline if possible.
India No: 0091-XXXXXXXXXX
Send me the quote for Auh-Mum-Auh any lowest fare possible.

Thanks.
Leah Seqouia
Executive Secretary

———————————————————————————-

Dear Leah,

Pleased to quote you the below as per your request

MOHAMED/CMR
9W 583K 21APR AUHBOM HK1 2350 0425 22APR /DC9W*NZYQZE/E
9W 584K 22MAY BOMAUH HK1 2115 2250 /DC9W*NZYQZE /E

Abu Dhabi Mumbai Abu Dabhi
Jet Airways
Fare Aed 2103.00

Thanks,

Noemi
Travel Consultant

———————————————————————————————-
Noemi,

Could you send me the quote for Air India Express for Auh-Mum-Auh for the same dates.

Regards,

Leah
Executive Secretary

————————————————————————————————-

Hi Leah,

There is no flight operation from Abu Dhabi to Mumbai via Air India Express. The airline is only operating from Dubai to Mumbai. The fare will be AED1325.00. Also, flight operation is only on the 21st of April going to Mumbai and 21st of May coming back to Dubai. Kindly advise.

No reservations are being held yet

Thank you,

Noemi
Travel Consultant

———————————————————————————————
Which are the direct available options from Auh to Mumbai.

Please advice.

Leah
Executive Secretary

———————————————————————————————
Hi Leah,

Please see quotations below for the other direct flights from Abu Dhabi to Mumbai.

EY 206 Y 20APR AUH BOM 2205 #0250
EY 205 Y 20MAY BOM AUH 0450 0625
Etihad Airways AED2035.00

AI 944 Y 20APR AUH BOM 0245 0700
AI 945 Y 20MAY BOM AUH 0005 0135
Air India AED1575.00

No reservations are being held yet.

Thank you,

Noemi
Travel Consultant

———————————————————————————————
After 2 days, another email came from Leah ON THE SAME EMAIL TRAIL.

Noemi,

Can you please check for the Air India Express fare for Auh Mumbai Auh on the same dates?

Leah
Executive Secretary

———————————————————————————————
Hi Leah,

Please scroll down on our email trail. There is no flight operation from Abu Dhabi to Mumbai via Air India Express. The airline is only operating from Dubai. Have given you other flight options

Thank you,
Noemi

———————————————————————————————

After only 2 whole hours, a reply came from Leah ON THE SAME EMAIL TRAIL!!!!!

Noemi,

Can you please check if the Air Indian Express fare is still the same for Auh Mum Auh.

Regards,
Leah
Executive Secretary

———————————————————————————————
Leah,
Air India Express is not operating from Abu dhabi to Mumbai!

Thank you,
Noemi

———————————————————————————————

Trust me, I have composed my original reply as:

Leah!!!!!

How many times do I have to tell you that AIR INDIA EXPRESS DOESN’T OPERATE FROM ABU DHABI???????

but, thought against it….

I believe that if I was pregnant at that time, she would have made my deliver a child prematurely as my child would probably want to hit her with his/her tiny little fist. So with these kind of people to deal with, it wouldn’t be so hard for me to imagine that my hair will be all grayed out by the time I reach 30.

Note: Name was changed to protect the ignorant.

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